Good morning, Community. Happy Friday to all those that celebrate it!
Today, I'd like to talk to you about bugs and petitions, the differences between them, and how to use them better.
But first, a word from our weekly sponsor:
Tired? Hungry? Thirsty? Come to North Inn! We've got a bank and easy access to Sageside and the Docks. North Inn, just as good as the other one but with less falling through the world.
Monsters and Memories is a game in Beta. As such, there will be issues that arise and that you may want help with or to report. I know that it's frustrating to lose time to a bug and other players so, hopefully, today's post will help you get back out there as fast as you can.
As a general rule: Bugs are for program issues, petitions are for player issues.
If you experience something in the game that can be changed with modifying game behavior or coding, that's a bug.
If you experience something in the game that you need immediate intervention with, that's a petition.
Bugs
Bug reporting is not for help. It is for reporting an issue that then has to be verified and corrected. It takes time to do that so, please, do not expect immediate fixes to your reports. Typically, you will not hear back after you submit a bug. If the developers need more information, they will reach out to you or have someone from Customer Service contact you.
If this is a game mechanics bug, please check https://account.monstersandmemories.com/community/known_issues before reporting so as to save you and the Devs time. To report a bug, you may use the /bug command in game. This will bring up a window for you to select a category for the bug. Please be as detailed as possible, including reproduction steps, if you have managed to do that. Every bit of information that helps the Developers figure out what you mean gets it fixed faster. When you submit a bug, we get your location and facing, so there is no need to describe where you are.
Examples of bugs
Mob stuck in a tree
Item is unequipable
Quest is not working
Floating rocks
Petitions
Petitions are for immediate GM assistance. GMs are limited in how they can assist you. They cannot use their power without there being a verified bug and they will not give you the solution to a quest. Petitions are not for bug reporting. If you use a petition to report a bug, you will be contacted, probably told that you should have used /bug, and then have to do it again. This does no one any good and I will give you that Tommy Lee Jones newspaper look (yes, that one, you got it) if you petition a bug.
When you petition, you get an email. This email has the information that you need to manage your petition, including how to close it. All petitions should see someone contacting you, even if it's a quick 'you good now?'. If your petition is closed and you didn't get contacted, check your email. Please do not submit multiple petitions for the same thing. If you got an email, it is in the queue and will be acted upon as soon as we can get to it. We triage petitions so that the ones with the most immediacy jump the line (your missing mount can wait if someone is being harassed, for example). There is no need for your entire group or guild to submit petitions for the same issue UNLESS everyone submitting the petition needs help. Specifically, if someone is stealing your camp we don't need six petitions.
Examples of petitions
A player is using slurs
You have fallen through the world
There is a camp dispute
Your item disappeared (and, for this one, if it's in your bank, I'm going to give you the TLJ look)
Examples of differences between bugs and petitions
Bug: I ran up these stairs, got stuck, but could jump and get free.
Petition: I ran up these stairs, got stuck, jumped and nothing is working.
Bug: I put an item in my bag and it stacked with an item in my bank.
Petition: I put an item in my bag and it's gone, I checked everywhere.
Bug: My classes' ability does not work as intended.
Petition: All my abilities stopped working so I did a /reload and fell through the world.
I hope that helps. Proper use of bug and petition makes your gameplay and development so much smoother.
